Return & Exchange Policy

If a ready-made piece arrives damaged or differs from what you ordered, tell us within 48 hours of delivery with photographs on WhatsApp. We will repair, replace or exchange it at no cost to you.

Undamaged ready-made pieces may be exchanged within 7 days of delivery, provided they are unused and in original condition. Return transport is arranged by us and charged at cost. Refunds, where agreed, are made to the original payment method after inspection.

Custom and made-to-measure pieces are crafted specifically for your home and your measurements, and therefore cannot be returned or exchanged except in the case of a manufacturing fault or transit damage.

Every custom piece is reviewed with you at the quote stage — dimensions, wood, fabric and finish — and production begins only after your written approval and advance.

Solid wood carries natural variation in grain, tone and figure; brass patinas with time; fabrics may vary slightly between dye lots. These are characteristics of genuine materials, not defects.

Accessories bought with cash on delivery may be refused at the door at delivery time. Once accepted, the 48-hour damage window above applies.

Message us on WhatsApp with your order number, photographs, and a short description. We respond within one working day.